レッスンのタイトル	カテゴリー	文書形式
Thanking a client for taking care of you on an international business trip	Social	email
Complaining about a faulty product and requesting a replacement	Problems	email
Responding to a request for a replacement for a faulty product	Problems	email
Confirming a meeting with a potential client	Sales and marketing	email
Thanking a client for purchasing a product or service from your company	Sales and marketing	letter
Arranging accommodation for a business trip	Inquiries and requests	email
Requesting order status information from a client	Inquiries and requests	email
Reporting mid-term sales of a product or service	Reports and proposals	Report
Announcing a meeting	Business and organizations	memo
Recommending a company to client	Business and organizations	email

レッスンのタイトル	カテゴリー	文書形式
Inviting a client to a business meeting	Social	email
Accepting a business meeting invitation	Social	email
Complaining about errors in billing	Problems	email
Explaining about incorrect billing information	Problems	email
Complaining about poor services or facilities in a hotel	Problems	email
Comparing two potential client companies and their products or services	Reports and proposals	report
Introducing clients to your new products	Sales and marketing	letter
Ordering supplies or services from a client	Inquiries and requests	email
Confirming receipt of an order	Inquiries and requests	email
Confirming attendance at a meeting	Business and organizations	email

レッスンのタイトル	カテゴリー	文書形式
Thanking a company for making the extra effort to meeet a deadline	Social	email
Advising staff of the upcoming visit of a foreign dignitary	Social	memo
Complaining about the late delivery of a product	Problems	email
Reponding to a complaint about the late delivery of a product	Problems	email
Following up a telephone request for information on a new product or service	Sales and marketing	email
Invoicing a client for the purchase of a product or service	Inquiries and requests	letter
Refusing a potential client a contract	Inquiries and requests	email
Reporting on the development of a new product or service	Reports and proposals	email
Proposing the location of a new factory	Reports and proposals	report
Reporting the minutes of a meeting	Business and organizations	memo