体験: Reporting on Progress 「進捗状況を報告する」
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01 Face to Face: Your Job
02 Face to Face: Your Company
03 Face to Face: Products and Services
04 Working with Others: Welcoming Visitors
05 Working with Others: Explaining Procedures
06 Working with Others: Socializing
07 Meetings: Running a Meeting
08 Meetings: Facts and Figures
09 Meetings: Delegating
10 On the Phone: Taking a Message
11 On the Phone: Rescheduling Events
12 On the Phone: Asking for Permission
13 On the Phone: Working with Files
14 On the Phone: Arranging Shipping
15 On the Phone: Negotiations
16 Dealing with Problems: Making a Request
17 Dealing with Problems: Asking for Help
18 Dealing with Problems: Giving Criticism
19 Dealing with Problems: Voicing a Complaint
20 Dealing with Problems: Resolving Complaints
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